Shipping policy

Thank you for choosing our wooden ring box products! To help you clearly understand the entire order delivery process, we have formulated the following logistics policy, covering core information such as delivery scope, time limit, shipping fees, and exception handling. If you have any questions, please feel free to contact us via [Email: yookin@loveyookin.com / Online Customer Service].
I. Delivery Scope & Order Processing
  • Delivery Coverage: North American region
  • Order Processing:
  • Orders paid before 16:00 (GMT-5) on working days (Monday to Friday, excluding holidays) will complete quality inspection, packaging, and shipment within 1-3 working days.
  • Orders paid after 16:00 or on holidays will have their processing time extended to the next working day. (Wooden ring boxes require secondary moisture content testing to ensure they are not prone to deformation during transportation, hence reasonable quality inspection time is reserved.)
II. Delivery Time Limit & Logistics Method
Delivery time limits vary by region due to differences in logistics methods and customs clearance speed; the actual delivery time shall prevail.
  • North American region: Typically 7-15 days for delivery
Note: The logistics time limit does not include customs clearance time. In case of customs inspection, holidays, or force majeure (e.g., weather conditions, logistics peak season congestion), the delivery time may be delayed. We will follow up in real time and inform you of the latest progress.

III. Shipping Fee Calculation Rules
  • We offer free shipping service, and the shipping fee is already included in the product price.
  • If you purchase multiple items, we will waive the shipping fee for you via a discount.
IV. Logistics Tracking & Package Inquiry
  • Tracking Number Generation: After the order is shipped, we will send you the [logistics tracking number] and inquiry link via email (support query on platforms such as 17Track). You can check the real-time package status (e.g., "Shipped", "In Transit", "In Customs Clearance", "Pending Delivery").
  • Query Exceptions: If no logistics information is found within 3 working days after shipment, or if the tracking information is not updated for a long time, please contact customer service with your order number. We will assist in verifying the progress with the logistics provider.
V. Customs Clearance & Tariff Instructions
  • Customs Clearance Responsibility: We will provide documents that meet the customs clearance requirements of the destination country (e.g., commercial invoice, product compliance certificate). However, the customs clearance process is supervised by local customs. You must ensure that the receiving information (name, address, phone number) is accurate to avoid customs clearance delays caused by incorrect information.
  • Tariff Bearing: Please rest assured that all taxes and fees are prepaid, and you do not need to pay any additional costs.
VI. Exception Handling (Delay, Lost Package, Damage)
  • Logistics Delay: If the package is not delivered beyond the reference time limit, please contact customer service. We will initiate a delivery time inquiry with the logistics provider and assist in applying for compensation from the logistics provider if necessary.
  • Lost Package: If the logistics tracking shows "Delivery Failed", "Package Lost", or if the package is not received after 30 days, you can provide the order number and tracking records. After verification, we will arrange for free replacement or full refund (choose one).
  • Package Damage: Please inspect the package's appearance on the spot before signing for it. If you find package damage or product defects, you must immediately take photos of "package appearance + damaged product + shipping label" and contact customer service for review. We will provide you with a free replacement of the new product without any additional costs to you.
VII. Other Instructions
  • Policy Updates: This logistics policy will be updated in a timely manner based on adjustments to logistics providers' tariffs and changes in destination country policies. Updated versions will be announced on the homepage of the independent website. We recommend checking the latest version before placing an order.
  • For more logistics details or customized logistics needs, please feel free to contact us. We will provide you with professional cross-border logistics solutions!