Refund policy
1. Order Cancellation Policy
Due to the special nature of our business, we cannot accept order cancellations once the order has been shipped. Please carefully confirm your order before purchasing. If you have any questions, feel free to contact us, and we will be happy to assist you.
2. Basic Return & Exchange Service
We offer a 30-Day Return & Exchange Policy (Subject to Valid Reasons)：Within 30 days from the date of receiving the product, you may apply for a return or exchange for valid reasons such as product quality issues, damage, or wrong delivery (except for special products, see below for details). Free return/exchange is not provided, and relevant fees shall be implemented in accordance with the following rules.
3. Return Requirements
The product must remain in its original condition (no usage traces, no damage, no stains) as received;
The original packaging (including boxes, cushioning materials, tags, etc.) must be retained;
Provide a purchase certificate or order screenshot;
Provide valid reasons for return/exchange and relevant proof (e.g., photos of product defects for quality issues).
4. Return Process
Apply：Send an email to yookin@loveyookin.com with your return/exchange reason, order number, and relevant supporting documents;
Review：After your return application is approved, we will send a return shipping label and detailed return instructions via email;
Ship Back：Send the returned product to the following address as instructed——
Room 201, Building 1, No. 12 Pingxi South Road, Xinsheng Community, Longgang Street, Longgang District, Shenzhen City, Guangdong Province, China
Postcode：518116
Note：Products shipped back without prior application will not be accepted.
5. Handling of Special Cases
5.1 Damaged/Wrongly Shipped Products
Inspect the package on the spot when signing for it. If you find defects, damage, or products that do not match your order, contact us immediately via the above email with photo proof. We will verify the situation and handle it promptly (e.g., reshipment, return & refund).
5.2 Non-Returnable Products
The following products are non-returnable once sold (negotiable for special cases)：
Customized products (e.g., custom-designed, personalized engraved wooden ring boxes);
On-sale/promotional products;
Gift cards.
6. Return Shipping Cost & Refund Deduction Instructions
The product price includes shipping costs. If you apply for a return, approximately $7 will be deducted from the refund amount to cover the initial shipping cost;
Return Shipping Cost Responsibility：
For returns or exchanges due to the customer’s personal reasons (non-quality issues), the return shipping cost shall be borne by the customer. If you find it inconvenient to ship the product on your own, you may pay the shipping fee via PayPal, and we will arrange for a third-party carrier to pick up the product.
For returns or exchanges caused by product quality issues, damage, or wrong delivery, the return shipping cost will be fully borne by us. We will also arrange for a third-party carrier to provide door-to-door pickup or return services for you, with no additional shipping fees required from your side.
7. Exchange Instructions
The fastest way to exchange a product：
First apply for the return of your current product following the above process;
After the return is approved, place a new order for the product you need (normal payment is required for the new order).
8. Refund Instructions
Review：After receiving and inspecting the returned product, we will notify you of the refund review result via email;
Deduction：Upon approval, Refund Amount = Actual Product Payment - Initial Shipping Cost (the return shipping fee to be reimbursed for quality issues will be calculated separately);
Timing：The refund after deducting relevant fees will be automatically returned via the original payment method within 10 working days;
Arrival：Banks or credit card issuers may need additional time for processing. The actual refund arrival time shall be subject to the bank’s notification;
Inquiry：If you have not received the refund after 15 working days of approval, contact us via the above email for verification.
9. Inquiry & Contact
Email：15271935076@163.com