1.Do you provide international shipping services?
Yes, we provide international shipping services, but we only offer this service to target markets (currently limited to the North American market).
2.Do international orders require payment of import duties or other additional fees?
Please rest assured that all taxes and fees are prepaid, and you do not need to pay any additional costs.
3.What is the estimated delivery time?
United States: 7-12 days
The estimated time is for reference only. The actual delivery time may vary depending on your location and weather conditions. We guarantee the safe delivery of each package. You can find the tracking link on the order page. If you have any questions, please feel free to contact us.
4.Do you offer return or exchange services?
Yes, we have a 30-day return policy. For details, please refer to the Return and Refund Policy.
5.Can I receive logistics tracking information for my order?
Yes, we only use trackable courier services. The shipping notification email contains a link to the order status page, where you can check the real-time logistics status of your order.
1-2 days after shipment: Logistics information will start to be displayed in the system.
International shipping: Different logistics providers handle different country segments, so there may be delays in information updates.
Weekends / Holidays: Logistics processing and information updates will be slowed down.
6.Can I cancel or modify my order after submission?
Due to the special nature of our business, we cannot accept order cancellations once the order has been shipped. Please carefully confirm your order before purchasing. If you have any questions, please feel free to contact us, and we will serve you wholeheartedly.
7.What should I do if I find a problem with the order after receiving it?
Inspect the package on the spot upon receipt. If you find product defects, damage, or discrepancies with the order, please immediately contact us via the above email and provide photo proof. We will prioritize processing (replacement / return and refund) after verification.
8.What online payment methods do you accept?
- Payment via PayPal account balance
- Payment via linked bank account
- Payment via linked debit or credit card
9.How can I check my order history or retrieve the shipping notification email again?
After logging into your account, you can view all historical orders (including logistics information and payment receipts) in "My Orders". If you have not received the shipping notification email, you can check it in the "Message Center" of your account, or contact customer service with your order number, and we will resend the email to your registered email address.
10.Do you support customization services? (e.g., engraving, logo printing)
Please provide the text and font of your choice, or the image you wish to have engraved on the ring box. If you want a different style/font/image, please send an email to 15271935076@163.com, and we will do our best to meet your requirements.